Support Engineer
Code: Support Engineer
Details
We’re looking for a mid or senior-level support engineer, who is a proactive person with excellent communication skills in English. Those chosen for the position will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, and software and following standard procedures to escalate unresolved issues for web applications used in the hospitality industry. Come and join our team of creative IT specialists who are developing and maintaining applications for one of our international clients.
The Art of Software development is achieved through each member of our teams in a stimulating and enriching working environment.
The Art of Software development is achieved through each member of our teams in a stimulating and enriching working environment.
Requirements
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- Excellent communication skills.
- Advanced level of English with good technical writing.
- Good knowledge of XML, SQL, and MongoDB.
- Problem-solving abilities and analytical thinking skills.
- Understanding APIs and protocols (REST / SOAP).
- Nice to have: background in Java on a fundamental level and working with CRM tools for support like Salesforce or Trello.
Responsibilities
- Responding to technical support tickets.
- Contacting clients to find out more details regarding the issues reported.
- Analyse software system logs and database content to identify the root cause of the issues.
- Liaise with internal teams (developers, test engineers, and product managers/owners) to resolve or escalate the issues reported.
- Document thoroughly the findings, solutions, and communication with the clients of the platforms.
- Recommend improvements to enhance the software systems' support process and user experience.
Benefits
- Relative flexible working program.
- Open and relaxed working atmosphere, communication and knowledge sharing between team members being very much encouraged.
- Possibility to work with the latest technologies and project management tools, as well as to get practical knowledge about mature software development processes.
- Involvement in complex international projects for big players on the global markets.
- Attractive salary.
- Financial bonuses and rewards for high-quality work in complex and challenging projects.
- Attractive working conditions.
- Possibility for career development (training, opportunities for career development and certification, aso.).
- Consideration of individual capabilities, age or time period spent by the team member in the company is no constraint.
- Open links with the top management for any kind of professional or personal aspects.
- Other benefits.
