Support engineer
Code: Support
Details
We are looking for an IT professional who can handle customer support for one of our French customers.
Requirements
- Hands-on experience as a support engineer
- Fluent in English, both in writing and speaking
- Experienced as support engineer and as software test engineer
- Able to identify the source of the problem in the log files, XML, and API
- Experienced user of issue tracking tools
Responsabilities
- Learn the platform and understand how it works from a user’s perspective
- Respond to customer questions in a professional manner
- Discuss with the final customers in order to gather more information about the issue
- Try to reproduce the issues and identify the source of the problem using log files and XML files
- Report the issue to the development team using an issue tracking tool
- Collaborate with the software development team
