Customization has become a key business characteristic for the commercial success of large software platforms. A good customization of software applications requires a thoroughly understanding of customer needs, requirements and expectations.
Outsourcing activities for Professional Service Departments of IT companies that are interested in customizing their software products involve a preliminary training of the ArtSoft Consult’s team to understand the platform. The benefits of the client-company consist in significant cost savings and high quality in product customization. ArtSoft Consult has gotten a very good experience in this type of service.
For consultancy/support on data collection about user needs and behavior, ArtSoft Consult uses special “Go to Gemba” techniques to identify the real needs of the user, how he/she effectively operates in the environment, as well as to establish the key requirements for the customized software application.